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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What kind of products do you sell?
We offer a wide range of organic and natural products, including traditional rice, millets, pulses, wood-pressed oils, pure ghee, raw honey, and more. All our products are sourced from trusted farmers who follow chemical-free, eco-friendly, and sustainable farming methods.
Are your products 100% natural and chemical-free?
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Yes! At Iyarkai Uzhavan, we are committed to providing pure, nutrient-rich foods. Our farmers follow natural farming techniques without synthetic fertilizers, pesticides, or artificial preservatives. We work closely with them to ensure every product meets our high-quality standards.
How can I place an order?
You can easily browse our product catalog on the website, select the items you want, and add them to your cart. Once you're ready, proceed to checkout, fill in your details, and choose your preferred payment method. We support secure payment options including Razorpay, debit/credit cards, and UPI.
Do you deliver nationwide?
Yes, we offer home delivery across India through trusted logistics partners like Shiprocket. Once your order is processed, you will receive a tracking number to monitor your shipment until it reaches your doorstep.
What payment methods do you accept?
We accept multiple secure payment options, including Razorpay, debit/credit cards, UPI, and net banking. All transactions are encrypted to ensure your personal and financial information stays safe.
What is your return and refund policy?
We strive for 100% customer satisfaction. If you are not happy with your purchase, you can request a return or refund within the stipulated time. Our returns and refunds are handled through Razorpay and Shiprocket as per their guidelines. Products must be unused and in their original packaging. Please visit our Return & Refund Policy page for detailed instructions.
How long will it take to receive my order?
Delivery timelines depend on your location. Typically, orders are processed within 1-2 business days, and delivery takes 3-7 business days. You can track your order status with the tracking ID provided after dispatch.
How can I be sure the products are authentic?
We partner only with verified farmers and suppliers who follow organic and sustainable farming practices. Our products are sourced directly from the fields, processed minimally, and delivered fresh. We are committed to transparency, and detailed information about each product is available on its respective page.
Can I cancel or modify my order?
Yes, you can cancel or modify your order before it is shipped. Once the order has been dispatched, changes may not be possible. Please contact our customer care team as soon as possible if you need assistance.
Do you offer bulk or wholesale orders?
Absolutely! We support bulk orders for households, restaurants, and wellness centers. Please contact us with your requirements, and we’ll be happy to assist you with pricing and delivery.
Where can I find recipes or usage tips?
We regularly share recipes, cooking tips, and health benefits on our blog and social media channels. Explore how you can use millets, rice varieties, pulses, and natural oils to create delicious and nutritious meals.
How can I contact you if I have more questions?
You can reach out to us through our Contact Us page, email, or customer care helpline. We’re always happy to assist you with any inquiries or concerns.
INFORMATION ABOUT US


